Commuter Train Travel Rules

1. Terms and definitions

1.1. Passenger is an individual who has entered into a contract of passenger carriage (Article 2 of Federal Law No. 18-FZ dated January 10, 2003 “Charter of Railway Transport of the Russian Federation”).

1.2. Carrier is a legal entity or an individual entrepreneur who has undertaken, under a contract of carriage by public railway transport, to deliver a passenger, goods, luggage and/or cargo-luggage entrusted to it by the sender from the point of origin to the point of destination, and to hand out the goods, luggage and/or cargo-luggage to a duly authorized person (receiver) (Article 2 of Federal Law No. 18-FZ dated January 10, 2003 “Charter of Railway Transport of the Russian Federation”).

2. Carriage of passengers

2.1. Contracts of passenger carriage shall be documented by travel documents (tickets). Upon entering into a contract of carriage, passengers shall pay the fare at the established rates.

2.2. Travel documents (tickets) for commuter trains shall be issued to passengers for direct communication services along the route of the train (railcar).

2.3. If a station (flag station) has no ticket office or self-service terminal, individuals may board a commuter train without a travel document (ticket). The carrier shall document the passenger’s travel and carriage of hand luggage in excess of the established limit directly in the commuter train or at the station of destination with no extra charge.

2.4. For travels on commuter trains without seat reservations, the passenger shall be issued a travel document (ticket) for a single one-way or round trip or a commutation (multiple-trip) ticket.

Individuals entitled to reduced or free fares shall be issued travel documents (tickets) for commuter trains upon presentation of their identity document and documents confirming the entitlement.

The carrier shall have the right to deny issuing a reduced fare or free travel documents (ticket), if the document confirming the entitlement to reduced or free fares is not available or is inaccurate.

2.5. A travel document (ticket) issued for a single one-way trip on a commuter train without seat reservations shall be valid for a single trip during the calendar day specified therein and one hour of the next calendar day. A travel document (ticket) issued for a round trip shall be valid, in addition to a single one-way trip, for a single trip back during the day specified therein and the next calendar day. The carrier may establish validity periods of travel documents (tickets) for single trips on commuter trains without seat reservations exceeding those specified in this paragraph.

2.6. Commutation tickets shall be issued for the following types of multiple trips on commuter trains:

  • commutation tickets valid on all days of the week (hereinafter “daily tickets”);
  • commutation tickets valid on weekdays (hereinafter “weekday tickets”);
  • commutation tickets for a certain number of trips.

Daily tickets shall be valid on all days of the week during the validity period specified in the ticket.

Weekday tickets shall be valid on Monday, Tuesday, Wednesday, Thursday and Friday, excluding public holidays, during the validity period specified in the ticket.

If a non-working public holiday falls on a weekend day and is replaced by a working day, the workday ticket shall be valid for trips on the weekend day declared as a working day and shall not be valid for trips on the working day declared as a non-working day (day off).

Commutation tickets for a certain number of trips shall be issued for the routes with points of origin and points of destination equipped with an automated fare control system using turnstile lines or other ticket reading facilities.

The carrier may issue other types of commutation tickets for commuter trains.

2.7. Commutation tickets shall be issued no earlier than 30 days prior to the validity period start date, and single tickets shall be issued no earlier than 10 days prior to the departure date.

2.8. When a trip on a commuter train using a travel document (ticket) for a single trip is interrupted for any reason attributable to the passenger, the fare for the distance not traveled will not be refunded.

2.9. If the validity period of a travel document (ticket) for a commuter train ends at the time the passenger is on the train, the travel document (ticket) shall be deemed valid until the passenger arrives at the station (flag station) of destination.

2.10. When traveling on a commuter train, the passenger shall have the right to carry children aged up to 5 years without extra charge, and children aged 5 to 7 years at the child fare rate.

Children older than 7 years shall be issued a travel document (ticket) at the adult fare rate.

Children aged under 7 years shall only be allowed to travel on commuter trains if accompanied by adults.

2.11. A travel document (ticket) for a commuter train purchased by the passenger shall be kept throughout the trip and until exiting through a ticket check point (if any) at a station, train station (hereinafter “train station”) or flag station.

2.12. When boarding a commuter train, where fare control is available, passengers shall present their travel document (ticket) and, for passengers entitled to reduced or free fares, documents confirming the entitlement.

2.13. Travel documents (tickets) for commuter trains purchased by passengers shall be valid for the travel time of the direct communication train or railcar in which the passenger travels to his/her point of destination.

3. Travels on high-speed commuter trains numbered 7000 to 7999

3.1. High-speed commuter trains are trains numbered 7000 to 7999 with or without seat reservations.

3.2. For travels on high-speed commuter trains, passengers shall be issued a travel document (ticket) for a single one-way trip. A travel document for a high-speed commuter train with seat reservations shall be issued on the basis of the passenger’s identity document and, for passengers entitled to reduced or free fares, documents confirming the entitlement.

3.3. When boarding a high-speed commuter train with seat reservations, the carrier’s representative shall check the passenger’s travel document (ticket), identity document used for purchasing the travel document (ticket), and, for passengers entitled to reduced or free fares, documents confirming the entitlement, and shall also check whether the weight and dimensions of the passenger’s hand luggage meet the established limits.

If the passenger’s last name or identity document number does not match that specified in the travel document (ticket) presented, or the travel document contains no or changed (corrected) last name or identity document number or any other data, the passenger will be not be allowed to board the commuter train with seat reservations.

In the event of discrepancies between the details of the passenger’s identity document and the details specified in the travel document (ticket) (up to one letter in the last name and up to one digit in the number), the passenger will be allowed to board the commuter train with seat reservations. If when boarding a commuter train, a passenger presents a travel document (ticket) with the last name not matching that specified in the passenger’s identity document and a document certifying that his/her last name was changed, the passenger will be allowed to board the commuter train with seat reservations.

3.4. Passengers with a travel document (ticket) for a high-speed commuter train without seat reservations shall not be allowed to travel on a high-speed commuter train with seat reservations.

Passengers with a travel document (ticket) for a high-speed commuter train with seat reservations shall be allowed to travel on a high-speed commuter train without seat reservations.

If a passenger on a high-speed commuter train without seat reservations presents a single ticket for a regular commuter train, the passenger shall pay a surcharge equal to the difference between the single ticket fare for a high-speed commuter train without seat reservations and that for a regular commuter train, plus the on-board ticketing service fee.

Commutation tickets issued for regular commuter trains are not be valid for trips on high-speed commuter trains. If a passenger on a high-speed commuter train presents a duly issued commutation ticket for a regular commuter train, the passenger shall be deemed to have no ticket and shall pay the full fare for high-speed commuter trains plus a service fee.

3.5. When traveling on high-speed commuter trains with seat reservations, each passenger holding a travel document (ticket) shall have the right to take the seat specified thereon. No other person shall be allowed to take the seat paid for by the passenger.

3.6. Travel documents (tickets) issued for high-speed commuter trains without seat reservations shall be valid for traveling on regular commuter trains.

3.7. An individual or a legal entity shall be entitled to request the carrier to reserve seats for a high-speed commuter train with seat reservations for issuing travel documents (tickets). When reserving seats on high-speed commuter trains with seat reservations, the carrier will charge a fee per seat.

3.8. An e-ticket may be issued for high-speed commuter trains with seat reservations according to the procedure established by the carrier.

4. Travel documents checks

4.1. Passengers shall be checked for the availability of travel documents for commuter trains en route, before boarding and at check points at stations (train stations) and flag stations.

4.2. The availability of travel documents on commuter trains shall be checked by fare collection inspectors and other inspectors according to the established procedure.

4.3. A fare evader is an individual found to have no travel document (ticket) or presenting an invalid travel document (ticket) when checked:

  • on a commuter train;
  • immediately after the end of the trip on a commuter train and/or prior to exiting through ticket check points.

4.4. A fare evader found on a commuter train shall pay the fare at the current rates according to the train category, railcar type and class, seat and the route indicated by the fare evader, but at least the fare for the distance from the last point of origin (including the last train station of origin) where the train stopped to the point of destination indicated by the fare evader, including, without limitation, the railway station of destination. The fare evader shall also pay the on-board ticketing service fee. If the fare evader wishes to leave the train, he/she shall pay the fare to the station at which he/she will leave the train plus the on-board ticketing service fee.

If the fare evader refuses to pay the fare and leave the train, he/she shall be removed from the train by the carrier’s employees at the immediate next station or flag station.

4.5. A fare evader found by a check after the end of the trip on a commuter train shall pay the fare from the station of origin to the station of destination and the ticketing service fee at a designated ticket office at the station of destination.

4.6. If an individual refuses to purchase a travel document (ticket) and pay the ticketing service fee, the carrier’s designated representative shall issue a relevant report on the basis of the identity document provided by the fare evader and the fare evader shall be charged a fine of fifty times the fare for 10 kilometers applicable to the respective section subject to the railcar type and class and the category of the train in which the fare evader is found.

If a fare evader refuses to pay the fine, it may be enforced by court proceedings.

4.7. In the event of doubt regarding the age of children carried for free or with child fare travel documents (tickets), the fare collection inspectors shall have the right to require the passenger to present relevant documents confirming the child’s age (for example, a birth certificate, a record on the parents’ passport, etc.), and where a discount ticket is issued to a schoolchild older than 14 years of age, a certificate from a general education establishment.

5. A passenger may be removed from a train:

5.1. By internal affairs officers, if the passenger fails to comply with the travel rules, violates the public order, or disturbs other passengers at the time of boarding or en route;

5.2. By medical workers, if the passenger is sick which prevents him/her from continuing the trip or threatens the health of other passengers, unless the passenger can be transported separately. The passenger shall only be removed from the train at the railway station where necessary medical facilities are available;

5.3. The carrier’s employees duly authorized to check passengers for the availability of travel documents (tickets), if the passenger travels without a travel document (ticket) or has an invalid travel document (ticket) and refuses to pay the fare according to the procedure set out herein;

5.4. In other cases provided in the laws of the Russian Federation.

5.5. The passenger shall be removed from the train together with his/her hand luggage.

6. Refund of fare for commuter trains

6.1. The cost of an unused single ticket for a commuter train without seat reservations of any category will not be refunded, except in case of unscheduled traffic disturbance with respect to such commuter train continuing for more than an hour.

The cost of an unused single ticket for a commuter train without seat reservations of any category shall only be refunded during the unscheduled traffic disturbance with respect to such train at the station of origin.

The cost of an unused ticket for a high-speed commuter train with seat reservations shall be refunded in the manner prescribed by the carrier.

6.2. The cost of a commutation ticket shall be refunded by the carrier against a written application from the passenger.

The refundable amount shall be determined by dividing the cost of the commutation ticket by the number of validity days of the ticket or the number of trips and multiplying by the actual number of days between the date the ticket is returned and the ticket expiration date, or by the number of unused trips. If a commutation ticket is returned prior to its validity start date (the first trip), the full cost shall be refunded.

The refund shall be made within 10 days after a written application is filed by the passenger.

The carrier shall charge the passenger a refund fee for return of fully or partially unused commutation ticket for commuter trains.

6.3. The cost of an unused travel document (ticket) paid by wire transfer or credit card shall be refunded to the bank account of the legal entity or individual who paid for the travel document (ticket).

7. Hand luggage carriage

7.1. One item of electronic, household, video and audio devices with a sum of three dimensions not exceeding 180 cm may be carried as hand luggage per travel document (ticket) for an extra charge in any commuter train cars, regardless of whether the passenger has other hand luggage.

Each item with a sum of three dimensions exceeding 180 cm, regardless of the weight, may be carried on a commuter train for a fee.

7.2. Passengers of commuter trains are allowed to carry up to 50 kg of hand luggage in excess of the established limit for an extra charge.

In addition to the applicable limit, passengers are allowed to carry up to one assembled bicycle in a vestibule of a commuter train.

7.3. Passengers with children and disabled persons with impaired mobility traveling on commuter trains are allowed to carry a baby carriage and wheelchair and other motion rehabilitation systems, respectively, in addition to the established hand luggage limit without extra charge.

7.4. The integrity and safety of the passenger’s hand luggage shall be ensured by the passenger.

7.5. Hand luggage shall not be placed in aisles between the seats, in corridors and vestibules of train cars.

7.6. Save as provided in the laws of the Russian Federation, items (objects) that may damage or contaminate the car or belongings of other passengers, and malodorous, fire hazardous, poisonous, flammable, explosive and other hazardous substances are not allowed to be carried as hand luggage. Firearms carried as hand luggage must be carried unloaded and separately from the ammunition in a case, holster or a designated box.

7.7. If a passenger on a commuter train is found to carry any items (objects) or animals that are prohibited from being carried as hand luggage and refuses to remove such hand luggage from the train, the carrier shall take measures to remove the passenger and his/her hand luggage from the train.

In this case, the fare for the distance not traveled on a commuter train and other charges will not be refunded.

7.8. If a passenger on a commuter train is found to carry unpaid hand luggage in excess of the established limit, the passenger shall pay the luggage charge for the entire route plus a ticketing service fee. If the passenger refuses to pay a charge for excessive hand luggage or an on-board ticketing service fee, measures shall be taken to remove the passenger from the train.

In this case, the fare for the distance not traveled on a commuter train will not be refunded.

8. Carriage of small domestic animals (pets), dogs and birds as hand luggage

8.1. Small domestic animals (pets), dogs and birds may be carried on commuter trains for an extra charge.

8.2. Small domestic animals (pets), dogs (except for large dogs and guide dogs) and birds shall be carried in boxes, baskets, cages or containers that must be placed in places designed for hand luggage and must be designed to prevent animals from causing harm to passengers and the carrier. A sum of three dimensions of such a piece of hand luggage shall not exceed 180 cm.

8.3. When carrying small domestic animals (pets), dogs and birds, the owner or accompanying person shall ensure appropriate sanitary and hygienic condition in the train car.

8.4. Animals and birds the carriage of which may pose a threat to life and health of passengers and the carrier’s employees are not allowed to be carried.

8.5. Small dogs in a muzzle and with a leash and cats attended by the owner or accompanying person may be carried on commuter trains without a container.

8.6. Large dogs in a muzzle and with a leash attended by the owner or accompanying person shall be carried in a vestibule of a commuter train (up to two dogs per car) for a charge.

Service dogs attended by the owner or accompanying person may be carried on commuter trains for a charge.

8.7. Disabled persons may carry guide dogs in any car type. Guide dogs shall be carried free of charge without a travel document. A guide dog must have a collar and a muzzle and be at the feet of the passenger it accompanies.

9. Passengers of commuter trains must not:

9.1. Violate these Travel Rules.

9.2. Violate the public order and disturb other passengers.

9.3. Damage the equipment installed in the car, glasses in the power unit and cars.

9.4. Violate safety rules when traveling, boarding and leaving the train.

9.5. Carry out unauthorized trading.

9.6. Consume alcohol.

9.7. Smoke in cars and vestibules.

9.8. Carry any items (objects) that may damage or contaminate the car or belongings of other passengers, and malodorous, fire hazardous, poisonous, flammable, explosive and other hazardous substances.

9.9. Carry firearms as hand luggage, unless unloaded, kept separately from the ammunition, and placed in a case, holster or a designated box.

9.10. Carry small domestic animals (pets), dogs and birds without appropriate veterinary documents.

9.11. Pull the emergency brake valve without authorization.